Terms & Conditions

1. About These Terms

These Terms & Conditions apply when you access or use the Jossil Interiors website, browse products, create an account, place an order, contact us, or otherwise interact with us through this website.

By using this website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, and our Shipping & Returns Policy.

If you do not agree with these terms, you should not use this website or place an order through it.

2. About Jossil Interiors

Jossil Interiors is an Australian decor, homewares and interiors business offering selected pieces for homes, studios, commercial spaces and styling projects.

For enquiries, please contact us at:

Email: josephine@jossilinteriors.com.au

3. Website Use

You agree to use this website only for lawful purposes and in a way that does not interfere with the website, its security, or the use of the website by other customers.

You must not misuse this website by knowingly introducing viruses, malicious code, automated scraping tools, spam, or any other material that may damage, interrupt or impair the website.

We may suspend, restrict or block access to the website if we reasonably believe it is being misused or used in a way that may harm Jossil Interiors, our customers, or our website systems.

4. Product Information

We try to make product descriptions, images, pricing and availability information as accurate as reasonably possible. However, product colours, textures, scale and finishes may appear differently depending on screen settings, photography, lighting and device display.

Some Jossil pieces may include handmade, vintage, natural, textured or material variations. These variations are part of the character of the item and are not usually considered faults unless the item is materially different from its description.

Measurements, colours, materials and other product details are provided as a guide only, unless we expressly state otherwise.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

An order is not accepted by Jossil Interiors until we confirm the order or begin processing it. We may decline or cancel an order where reasonably necessary, including where:

• The product is unavailable
• There is an error in pricing, product information or stock availability
• Payment has not been received or confirmed
• The order appears to be fraudulent or unauthorised
• The delivery address is incomplete or unsuitable
• We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been made, we will provide a refund for the amount paid for the cancelled order, unless we are legally entitled to do otherwise.

6. Pricing

All prices are shown in Australian dollars unless stated otherwise.

Prices may change from time to time without notice. The price that applies to your order is the price shown at checkout at the time you place your order, subject to any obvious error.

Shipping fees, delivery charges or other applicable charges will be shown at checkout before you submit your order.

If GST applies, it will be displayed in accordance with the website settings and applicable Australian tax requirements.

7. Payments

Payment must be made using one of the payment methods available at checkout.

Available payment options may include direct bank transfer, credit card, debit card, or another third-party payment method, depending on the options shown on the website at the time of purchase.

If you choose direct bank transfer, your order may not be processed or dispatched until payment has cleared in our account.

If online card payments are available, payment details are processed by secure third-party payment providers. Jossil Interiors does not intentionally store full credit card numbers, CVV details or complete card payment information on this website.

You must provide accurate payment information and confirm that you are authorised to use the payment method selected.

8. Order Confirmation

After placing an order, you may receive an order confirmation by email. This email confirms that we have received your order request, but it does not necessarily mean the order has been accepted or dispatched.

Please check your order details carefully. If you notice an error, contact us as soon as possible. We will try to assist, but we cannot guarantee changes can be made once an order has started processing.

9. Delivery

Delivery terms, shipping fees, estimated timeframes, damaged delivery handling and return shipping information are set out in our Shipping & Returns Policy.

Please make sure your delivery address, contact details and order information are correct before placing your order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery details provided by the customer.

Delivery timeframes are estimates only, unless we expressly agree otherwise in writing. Delays may occur due to courier availability, location, public holidays, weather, operational issues or other circumstances outside our control.

10. Risk And Ownership

Ownership of an item passes to you once we have received full payment for that item.

Risk in the item passes to you once the item has been delivered to the delivery address provided with your order, unless otherwise required by law.

If you give delivery instructions that allow a parcel to be left unattended, you accept the risk of loss, theft or damage after the courier records the item as delivered, unless otherwise required by law.

11. Returns, Refunds And Damaged Items

Returns, refunds, damaged items and change of mind requests are handled in accordance with our Shipping & Returns Policy.

Please do not send an item back until your return has been confirmed by us.

Nothing in these Terms & Conditions or our Shipping & Returns Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

12. Australian Consumer Law

Our goods come with rights and guarantees that may apply under the Australian Consumer Law.

If an item is faulty, unsafe, not as described, not fit for purpose, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy, depending on the circumstances.

These Terms & Conditions do not limit any rights you may have under the Australian Consumer Law or any other applicable law.

13. Customer Accounts

You may have the option to create a customer account on our website.

You are responsible for keeping your login details secure and for any activity that occurs through your account, unless the activity was caused by our error or a matter outside your reasonable control.

Please contact us as soon as possible if you believe your account has been accessed without authorisation.

We may suspend or close an account if we reasonably believe it has been misused, used fraudulently, or used in breach of these Terms & Conditions.

14. Promotions, Offers And Discounts

From time to time, we may offer promotions, discounts, free shipping thresholds or special offers.

Any promotion or offer is subject to the conditions stated at the time of the offer. Unless stated otherwise, promotions cannot be exchanged for cash, may not be used with other offers, and may be changed or withdrawn at any time before an order is placed.

If a promotion is applied incorrectly because of a technical error, we may correct the error before accepting or fulfilling the order.

15. Trade, Styling Or Commercial Enquiries

If you contact us about trade, styling, commercial, bulk or project-based enquiries, any quote, proposal or arrangement will be subject to separate written confirmation.

Unless we agree otherwise in writing, website pricing, shipping settings and product availability may not apply to trade, commercial or custom arrangements.

16. Website Content And Intellectual Property

All website content, including text, images, branding, product descriptions, layout, graphics, logos and visual design, is owned by or licensed to Jossil Interiors unless stated otherwise.

You may view and use the website for personal shopping and enquiry purposes. You must not copy, reproduce, publish, distribute, modify or commercially use our website content without our prior written consent, unless permitted by law.

17. Third-Party Links And Services

This website may include links to third-party websites, social media platforms, payment providers, delivery providers or other services.

We are not responsible for the content, availability, security, terms or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms, conditions and privacy policies.

18. Website Availability

We aim to keep the website available and working properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

We may update, maintain, suspend or change the website at any time, including product pages, prices, availability, checkout functions and content.

19. Limitation Of Liability

To the maximum extent permitted by law, Jossil Interiors is not liable for indirect, incidental, special or consequential loss arising from your use of this website, inability to use the website, delay in delivery, product availability, or any matter relating to an order.

Nothing in this clause excludes, restricts or modifies any liability that cannot be excluded under the Australian Consumer Law or any other applicable law.

Where we are legally permitted to limit our liability, our liability will be limited to the amount paid by you for the relevant product or service, or another remedy permitted by law.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, creating an account, contacting us or placing an order, you agree that we may collect, use and disclose personal information as described in our Privacy Policy.

21. Events Outside Our Control

We are not responsible for delay or failure to perform an obligation where the delay or failure is caused by events outside our reasonable control.

This may include courier delays, supply issues, natural disasters, severe weather, public holidays, technical issues, payment provider issues, internet outages, strikes, government restrictions or other unexpected events.

22. Changes To These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a new “Last updated” date. The version published on this page at the time you use our website or place an order will apply, unless otherwise required by law.

23. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

You agree that any dispute relating to these Terms & Conditions, this website or an order will be subject to the laws and courts of Victoria, Australia, unless otherwise required by law.

24. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: josephine@jossilinteriors.com.au