Shipping & Returns

Effective date: 14 July 2026
Last updated: 14 July 2026
Version: 1.0

This Shipping & Returns Policy applies to orders placed with Jossil Interiors on or after the effective date above. We may update this policy from time to time. The version published on this page at the time of your order will apply to that order, unless otherwise required by Australian law.

Shipping

Jossil Interiors currently ships to Australian addresses unless otherwise agreed with us in writing.

Shipping costs are calculated and shown at checkout before you place your order. The available delivery options may include:

Standard Delivery: $11.00
Express Delivery: $22.00

Free shipping may apply to eligible orders where this is shown at checkout. Any free shipping threshold, if offered, will be calculated based on the product total before any shipping fees, discounts or other charges.

Once your order has been placed, we will process it as soon as reasonably possible. As many Jossil pieces are fragile homewares or decor items, we take care to pack each order securely before dispatch.

Delivery times may vary depending on your location, courier availability, public holidays, weather events, and other circumstances outside our control. Any delivery timeframe shown on our website or provided by us is an estimate only, unless we expressly agree otherwise in writing.

Once your order has been dispatched, tracking details will be provided where available.

Delivery Details

Please make sure your delivery address, contact details and order information are correct before submitting your order.

Jossil Interiors is not responsible for delays or failed delivery caused by incorrect or incomplete delivery details provided by the customer. If an order is returned to us because of incorrect delivery details, additional postage or courier charges may apply before the order is resent.

Damaged Items During Delivery

We take reasonable care when packing fragile items. If your order arrives damaged, please contact us as soon as possible at:

josephine@jossilinteriors.com.au

To help us assess the issue quickly, please include:

• Your order number
• Photos of the damaged item
• Photos of the outer packaging
• A brief description of the issue

Please keep the item and packaging until we have reviewed your request, as the courier may require evidence of the damage.

Nothing in this policy limits your rights under the Australian Consumer Law.

Returns

We want you to feel confident when ordering from Jossil Interiors. If you have an issue with your order, please contact us and we will review it fairly.

For change of mind returns, we may accept a return within 14 days of delivery, provided that:

• The item is unused and in its original condition
• The item is returned with its original packaging where possible
• The item has not been damaged after delivery
• Proof of purchase is provided
• You contact us before sending the item back

Change of mind returns are not automatic and must be approved by Jossil Interiors before the item is returned.

Unless otherwise agreed, the customer is responsible for the return shipping cost for change of mind returns. Original shipping charges are not refundable for change of mind returns.

Sale, Clearance or Discounted Items

Sale, clearance or discounted items may not be eligible for change of mind returns unless we agree otherwise.

This does not affect your rights under the Australian Consumer Law if an item is faulty, not as described, unsafe, or otherwise fails to meet a consumer guarantee.

Faulty or Incorrect Items

If your item is faulty, materially different from what was described, or you received the wrong item, please contact us as soon as possible.

Depending on the issue, we may offer a repair, replacement, refund, store credit or another suitable remedy in accordance with the Australian Consumer Law.

We may ask you to provide photos, return the item, or give us reasonable information so we can assess the issue.

Items That Cannot Be Returned

Unless required by law, we may not accept returns for:

• Items damaged after delivery by misuse, mishandling or lack of reasonable care
• Items returned without prior approval
• Items not returned in their original or reasonably suitable protective packaging
• Items where the issue is caused by normal handmade, vintage, material or finish variations that were shown or described before purchase

Some Jossil pieces may have natural texture, colour, finish or handmade variation. These variations are part of the character of the item and are not usually considered faults unless the item is materially different from its description.

How To Request A Return

To request a return, please email:

josephine@jossilinteriors.com.au

Please include:

• Your name
• Order number
• The item you wish to return
• The reason for the return
• Photos, if the item is damaged, faulty or incorrect

Please do not send any item back until your return has been confirmed by us.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If a refund is approved, it will usually be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees are not refundable for change of mind returns unless required by law.

Australian Consumer Law

Nothing in this Shipping & Returns Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.