Privacy Policy

Effective date: 14 July 2026
Last updated: 14 July 2026
Version: 1.0

This Privacy Policy explains how Jossil Interiors collects, uses, stores and discloses personal information when you visit our website, contact us, place an order, create an account, or otherwise interact with us.

By using our website or providing personal information to us, you agree to the handling of your information in accordance with this Privacy Policy, unless otherwise required by law.

1. About Jossil Interiors

Jossil Interiors is an Australian decor, homewares and interiors business.

For privacy enquiries, please contact us at:

Email: josephine@jossilinteriors.com.au

2. What Personal Information We Collect

The types of personal information we may collect depend on how you interact with us.

This may include:

• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Enquiry details submitted through our contact form
• Account login details, if you create an account
• Return, refund or damaged order information
• Communication history with us
• Website usage information, including cookies, device information, browser type and pages visited

If you contact us about a damaged, faulty or incorrect item, we may also collect photos or other information needed to assess the issue.

3. How We Collect Personal Information

We may collect personal information when you:

• Place an order through our website
• Create or use an account
• Fill in a contact form
• Subscribe to updates or marketing emails
• Contact us by email, phone or social media
• Request a return, refund or order support
• Browse or use our website

We may also collect limited technical information automatically through cookies, analytics tools and similar technologies.

4. Payment And Credit Card Information

If credit card or online payment options are available on our website, payment details are processed by a secure third-party payment provider.

Jossil Interiors does not intentionally collect or store your full credit card number, CVV or complete card payment details on our website. These details are handled by the relevant payment provider according to its own security and privacy processes.

We may receive limited payment-related information, such as:

• Payment status
• Transaction reference
• Payment method type
• Partial card information, such as the last four digits, where provided by the payment provider
• Fraud prevention or payment verification information, where required

If you pay by direct bank transfer, we may collect and store payment confirmation details so we can match your payment to your order.

5. Why We Collect And Use Personal Information

We collect and use personal information for purposes including:

• Processing and fulfilling orders
• Arranging delivery
• Confirming payments
• Managing returns, refunds, damaged items or order issues
• Responding to enquiries
• Providing customer support
• Managing customer accounts
• Sending order updates and transactional emails
• Improving our website, products and customer service
• Detecting or preventing fraud, misuse or unauthorised activity
• Meeting legal, accounting, tax and record-keeping obligations
• Sending marketing updates, where you have subscribed or where permitted by law

We only collect personal information that is reasonably necessary for our business activities.

6. Marketing Communications

If you subscribe to our email list or choose to receive updates from us, we may send you information about new arrivals, quiet updates, styling ideas, offers or other Jossil Interiors news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email, or by contacting us directly.

We will still send transactional emails where required, such as order confirmations, payment information, delivery updates or account-related notices.

7. Cookies And Website Analytics

Our website may use cookies and similar technologies to support website functionality, shopping cart features, checkout, analytics, security and user preferences.

Cookies may help us understand how visitors use our website, improve page performance, remember cart items, and provide a better shopping process.

You can usually control or disable cookies through your browser settings. If you disable cookies, some website features, including cart or checkout functions, may not work properly.

8. Disclosure To Third Parties

We may disclose personal information to trusted third parties where reasonably necessary for our business operations.

This may include:

• Payment processors
• Delivery and courier providers
• Website hosting providers
• Email and SMTP service providers
• WooCommerce, WordPress or related website service providers
• IT support providers
• Marketing or analytics providers
• Professional advisers, such as accountants, lawyers or consultants
• Government, regulatory or law enforcement bodies, where required by law

We do not sell personal information to third parties.

9. Overseas Disclosure

Some of our service providers may store or process information outside Australia, depending on their systems, servers and business operations.

This may include website, email, payment, analytics, security or cloud service providers.

Where we use third-party service providers, we take reasonable steps to choose providers that have appropriate privacy and security practices.

10. Security Of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• Website security tools
• Access controls
• Password protection
• Secure payment processing through third-party providers
• Limiting access to personal information where possible
• Using trusted website, hosting and email service providers
• Reviewing and updating website security settings where appropriate

No method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

11. How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping order, transaction, tax, accounting and customer service records for legal, business or administrative reasons.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it, where appropriate.

12. Accessing Or Correcting Your Information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request.

In some cases, we may not be able to provide access to certain information, for example where access would affect another person’s privacy, where the request is unreasonable, or where we are legally allowed to refuse access.

13. Customer Accounts

If you create a customer account on our website, you are responsible for keeping your login details secure.

Please contact us as soon as possible if you believe your account has been accessed without permission.

You may request that your account be updated or removed, subject to any legal or record-keeping obligations that require us to retain certain information.

14. Children’s Privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review the matter.

15. Links To Other Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing personal information to them.

16. Privacy Complaints

If you have a privacy question, concern or complaint, please contact us first so we can review and respond.

Email: josephine@jossilinteriors.com.au

Please include enough information for us to understand the issue and respond properly.

We will aim to respond within a reasonable time.

17. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a new “Last updated” date. The version published on this page at the time you use our website or place an order will apply, unless otherwise required by law.

18. Australian Law

Nothing in this Privacy Policy limits any rights you may have under the Privacy Act 1988, the Australian Privacy Principles, the Australian Consumer Law, or any other applicable Australian law.